Return And Refund

Our “100% Buyer Protection Program” allows for easy returns and refunds for:

  • Products which you received in “Damaged/Defective/Broken” condition
  • Products not as per description/photo on the website

All products must be returned in their original condition along with the bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by the sellers.

Note: Items falling under following categories CANNOT be returned

  • Second hand items ( Mentioned specifically in product description)
  • Bulky items like Furniture/ Statues/ Paintings)
  • Custom stitched products

You can raise a dispute within 7 days of delivery, in following way:

By sending an email to with images of broken/defective/damaged products within 7 days of delivery. Please mention your order number in the email.
(We need photos of the products received so that we can defend your dispute with relevant seller)


After Chatbirdy reviews your return request, you will receive an email containing the instructions and return shipping address to which you need to send back the product within 10 days. We recommend using an online traceable courier service for returning your item

Chatbirdy will pay 10 Turkish Lira to you against shipping charges in cases where we request you to ship the product. Please pack well when you are returning the product so that it reaches the seller in good condition.

The amount you paid while placing the order along with the above mentioned 10 Turkish Lira will be directly refunded back to your bank account/credit card/debit card within 3-5 working days of refund. If you wish, we can offer you a redeemable voucher worth the refund amount for future purchases on instead.

We will initiate refund when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. The refund amount will be credited within 3-5 working days after we initiate the refund.

Yes, a return can be created at item level but if you have ordered multiple quantities of the same item, you cannot initiate a return for a partial quantity.

Items falling under following categories CANNOT be returned

  • Second hand items ( Mentioned specifically in product description)
  • Bulky items like Furniture/ Statues/ Paintings/ Temples (Mandir)
  • Custom stitched products


Chatbirdy offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Chatbirdy’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard credit/debit cards.

Cash on Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, you can contact us on

There may be COD charges per product which will be communicated to you when you transact on Chatbirdy.

 All the products are valid for a Cash-On-Delivery order, except for those where it is specifically written in the description “Cash on delivery is not available “.

We accept all VISA, MasterCard both Turkish and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.

We accept all MasterCard, Visa credit cards.

Yes, we accept all international credit cards. Our overseas customers can use their International credit cards to make payments for their orders.

Yes, you can make credit card payments through the Chatbirdy mobile site

All Credit/Debit card details remain confidential and private. Chatbirdy and our trusted payment gateways use SSL encryption technology to protect your card information.

No, Chatbirdy does not collect or store your account information at all. Your transaction are performed via our trusted payment gateways iyzico.


Delivery charge varies with each Seller. Most sellers provide FREE delivery in Turkey above 100 Turkish Lira. Some items may have a shipping cost depending on the nature of the product.
For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in TL are only for Turkey.

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.

  • We try to process all deliveries through reputed courier companies like Aras, MNG, Yurtiçi and PTT.
  • If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Yes, we do deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use PTT to deliver your shipments safely and timely to you. If you want any other courier companies other then PTT please let us know.

We email you the tracking details after we dispatch your order.


It means that currently, the item is not available for sale.

All items are carefully packaged as to avoid any form of damage.

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

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