Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What are the shipping times?
Please visit our shipping information page: here
IMPORTANT: We are not responsible if a package is not deliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.
Do you ship internationally?
Yes we currently ship to the majority of the world. If any questions or you can’t seem to ship to your region, please reach out to us and we’ll try and resolve.
Do you provide tracking?
If there’s tracking available for your product, look up the order status in the order lookup form. This will show the tracking if it’s provided. Some of our promotional offers don’t come with tracking as this dramatically drops the shipping cost for you, the consumer.
How long does it take for an order to arrive?
All items in store take 2-7 business days to process. Be sure to add processing time to your shipping time estimates.
Your product has been shipped once you receive your shipping confirmation email. The majority of our customers have received their items around the 3-4 week mark where customs aren’t as long, examples include USA/UK. For a full list of shipping estimates please see our shipping page.
I ordered 2+ items, but only received one… where’s my order?
We have numerous warehouses across all continents so frequently we’ll be shipping items separately from multiple locations. If one item comes, don’t panic, everything will arrive!
I no longer want my order, can I cancel and refund?
We do a have a refund policy in place on damaged/missing goods. We don’t provide cancelations if the shipping email has already been sent. Once the item(s) have been shipped we no longer have control of them, hence we would lose the shipping costs plus items.
In the unlikely event that your order hasn’t arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we help resolve. Refunds & returns will not be processed after 90 days. Thanks for understanding!
Every case is different, just reach out to us and we’ll be happy to help.
Where can I contact you?
We try our best to get back to you within 24-48 hours on business days M-F. Please be patient and we will get back to you.
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